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help center > Inquiry process >  Inquiry process
Inquiry process

Member’s inquiry process
Login your account, browse Electronic Mall webpage, inquiry about product’s logistics and price if you want to buy.
How to inquiry
1、When you select product and inquiry, click the yellow button “inquiry”, then enter inquiry list.
2、You can have multiple choices in inquiry page, write questions in inquiry content frame, or, you can upload attachment which includes document and picture, and then submit inquiry information.
How to reply inquiry
1、Enter Member Center page, click “inquiry list” under transaction management, you can get or give a reply according to your product name, seller company and inquiry time.
2、After seller’s reply, you can click “reply” to make inquiry communication with seller according to seller’s reply.
3、After commitment of seller, buyer can click “Buy sample” to buy a certain number of sample, then submit order.

4、Inquiry ends.